Terms & Conditions and Refund Policy

Last Updated: 20th Feb 2026

Terms & Conditions and Refund Policy 

Welcome to Credible Point. By accessing our website, requesting a quotation, placing an order, or making a payment, you agree to the following Terms and Conditions. These terms are designed to ensure clarity, fairness, and smooth order processing for all our clients.

1. Nature of Our Products

Credible Point provides customized printing, branding, and promotional products.
Most of our items are personalized according to customer specifications, including logos, names, artwork, colors, and sizes.

Because products are customized, they cannot be resold to other customers once produced.

2. Quotations & Order Confirmation

• All quotations are valid for 7 days unless otherwise stated.
• Prices may vary depending on artwork complexity, material availability, and quantity.
• An order is considered confirmed only after:
  • Artwork approval, and
  • Payment confirmation or official purchase order (for approved corporate accounts).

We reserve the right to decline an order if specifications are unclear or materials are unavailable.

3. Artwork Approval (VERY IMPORTANT)

Before production, Credible Point will send a digital artwork proof/mockup for your approval.

By approving the artwork:

• You confirm spelling, layout, sizes, colors, and placement are correct.
• You accept responsibility for any errors contained in the approved design.

Credible Point is not liable for errors (including spelling mistakes, incorrect phone numbers, wrong logo versions, or layout issues) after artwork approval.

Production will only begin after written approval (email, WhatsApp, or online approval).

4. Customer Supplied Designs

When submitting logos or artwork:

• You confirm you own the rights or have permission to use the design.
• Credible Point is not responsible for trademark or copyright disputes arising from supplied artwork.

We may refuse to print materials that are offensive, illegal, or violate intellectual property rights.

5. Production Timelines

Production timelines vary depending on the product and quantity.

Typical turnaround:

• Standard items: 24–72 hours after artwork approval
• Large or bulk orders: several working days

Timelines provided are estimates and may be affected by:

• Material availability
• Power interruptions
• Equipment maintenance
• Courier delays
• Peak seasons

We will always communicate any delays as early as possible.

6. Color & Print Variation Disclaimer

Due to differences in:

• Screen displays
• Material surfaces
• Printing methods

Actual printed colors may vary slightly from what you see on a phone or computer screen.

This is normal in the printing industry and does not qualify as a defect.

7. Payments

We accept:

• M-Pesa
• Bank transfer
• Company cheque (approved clients)
• Card payments (where available)

Production begins only after payment confirmation unless credit terms are agreed in writing.

For large orders, a deposit may be required before production begins.

8. Delivery & Collection

Clients may:

• Collect orders from our location, or
• Request courier delivery

Once orders are handed over to a courier:

• Delivery timelines are controlled by the courier service.
• Credible Point is not responsible for courier transit delays.

Please inspect items within 24 hours of receipt and notify us immediately if there is an issue.

Refund & Replacement Policy

9. Customized Products (Important)

Because some items are personalized, customized products are non-refundable once production has started.

We do not offer refunds for:

• Change of mind
• Late event cancellations
• Incorrect artwork approved by the client
• Minor color variations
• Ordering the wrong size or quantity

10. Damaged or Incorrect Orders

We will gladly reprint or replace an order at no cost if:

• The product is damaged during production, or
• The final product does not match the approved artwork.

You must notify us within 24 hours of delivery/collection and provide clear photos as evidence.

11. Order Cancellation

Orders may be cancelled only before production begins.

If artwork has already been prepared or materials purchased, a design or restocking fee may apply.

Once production starts, cancellation is not possible.

12. Uncollected Orders

Orders not collected within 15 days after completion may be disposed of or resold to recover production costs. No refunds will be issued for uncollected orders.

13. Limitation of Liability

Credible Point shall not be liable for:

• Loss of business
• Missed events
• Lost profits
• Indirect or consequential damages

Our maximum liability shall not exceed the amount paid for the specific order.

14. Changes to Terms

We may update these Terms & Conditions at any time. The latest version will always be available on our website.

15. Contact Information

For any questions regarding your order, please contact us:

Credible Point
Email: sales@crediblepoint.ke
Phone/WhatsApp: 0119383838
Location: Jainsala road. Lam house building