Privacy Policy

Last Updated: 20th Feb 2026

Privacy Policy

Credible Point’s Privacy Policy(“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, place an order, request a quotation, or interact with us online or offline.

By accessing or using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect personal and non-personal information from you in several ways.

1. a) Personal Information

When you place an order, request a quote, upload artwork, or contact us, we may collect:

• Full name
• Company name
• Phone number
• Email address
• Delivery address
• Billing details
• Payment confirmation information
• Uploaded logos, designs, and artwork files

1. b) Account Information

If you create an account on our website, we store:

• Username
• Password (encrypted)
• Order history
• Saved addresses

1. c) Automatically Collected Information

When you visit our website, certain information is automatically collected, including:

• IP address
• Browser type
• Device type
• Pages visited
• Date and time of visit
• Referring website

This helps us improve website performance and user experience.

2. How We Use Your Information

We use the information collected to:

• Process and deliver your orders
• Respond to inquiries and quotation requests
• Provide artwork proofs and order updates
• Improve our products and services
• Send order confirmations and invoices
• Arrange deliveries and courier services
• Provide customer support
• Prevent fraud and unauthorized transactions
• Comply with legal obligations

We do not sell, rent, or trade your personal information to third parties for marketing purposes and this Privacy Policy ensures that.

3. Artwork & Uploaded Files

When you upload logos, designs, or artwork:

• You confirm you have permission to use the design.
• Files are used strictly for production of your order.
• We do not claim ownership of your artwork.
• Files may be securely stored for repeat orders unless you request deletion.

4. Payment Information

Credible Point does not store your card or mobile payment PIN details.

Payments made via:

• M-Pesa
• Bank transfer
• Card payments (through secure payment gateways)

are processed by authorized payment providers. We only receive confirmation that payment was successful.

5. Cookies & Tracking Technologies

Our website uses cookies to:

• Remember your login session
• Save cart contents
• Improve website performance
• Analyze visitor behavior
• Provide a better shopping experience

You can disable cookies through your browser settings, though some parts of the website may not function properly.

We may also use analytics tools (such as Google Analytics) to understand website usage and improve our services.

6. Sharing of Information

We only share necessary information with trusted third parties required to complete your order:

• Courier and delivery companies (for shipping)
• Payment processors (for transaction confirmation)
• IT and website service providers (for site functionality)

These parties are required to keep your information confidential and use it only for the intended service.

7. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

However, no internet transmission or electronic storage system is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your information only as long as necessary to:

• Complete your orders
• Provide after-sales support
• Maintain business records
• Meet legal and tax obligations

You may request deletion of your data by contacting us.

9. Your Rights

You have the right to:

• Request access to your personal data
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of promotional communications

To exercise any of these Privacy Policy rights, contact us using the details below.

10. Children’s Privacy Policy

Our services are intended for business and general users and not directed toward children under the age of 18. We do not knowingly collect personal information from minors.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

12. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

Credible Point
Email: sales@crediblepoint.ke
Phone/WhatsApp: 0119383838
Location: Lam house building, Jainsala road