Shipping & Delivery Policy

Last Updated: 20th Feb 2026

Shipping & Delivery Policy

This Shipping & Delivery Policy explains how Credible Point processes, ships, and delivers orders placed through our website, showroom, email, or WhatsApp.

Because some of our products are customized and made-to-order, shipping timelines include both production time and delivery time.

1. Order Processing

According to our Shipping & Delivery Policy all orders go through the following stages:

1. Quotation confirmation
2. Artwork mockup approval
3. Payment confirmation
4. Production
5. Quality inspection
6. Dispatch or collection

Production only begins after the customer approves the artwork and payment is confirmed (unless credit terms are pre-approved).

2. Production Time

Production time depends on the product type, branding method, and quantity ordered.

Typical production timelines:

• Standard promotional items: 2–72 working hours
• Branded apparel and uniforms: 2–5 working days
• Large bulk or corporate orders: 3–7 working days
• Urgent items (selected products): same-day or next-day service when available

Exact timelines are provided in your quotation before production begins.

3. Delivery Locations

We deliver nationwide across Kenya.

We regularly ship to:

• Nairobi
• Mombasa
• Kisumu
• Nakuru
• Eldoret
• Thika
• Nyeri
• And other towns via courier services

Customers may also choose to collect orders from our Nairobi location at no additional cost.

4. Delivery Methods

Orders are delivered through trusted third-party courier partners.

Delivery options:

• Door-to-door courier delivery
• Pickup station delivery
• Client collection from our premises

The delivery option will be agreed upon during order confirmation.

5. Delivery Timeframes

Estimated delivery times after dispatch:

• Nairobi: Same day or next working day
• Major towns: 1–2 working days
• Other regions: 2–4 working days

Delivery timelines may vary due to weather conditions, courier schedules, public holidays, or remote locations.

6. Delivery Charges

Delivery charges are calculated based on:

• Package size and weight
• Delivery location
• Courier provider rates

The delivery cost will be communicated and included in your quotation before payment is made.

7. Dispatch Notification

Once your order is dispatched, you may receive:

• A notification message, and/or
• Courier tracking details (where available)

8. Delays

While we aim to meet all timelines, delays may occasionally occur due to:

• Courier operational issues
• Public holidays
• Weather conditions
• Remote delivery areas
• High-volume seasons

Credible Point is not responsible for delays caused by third-party courier services, but we will assist in tracking and resolving delivery issues.

9. Inspection Upon Delivery

Customers are advised to inspect the package immediately upon receipt.

If you notice:

• Visible damage
• Missing items
• Incorrect items

Please notify us within 24 hours and share clear photos via email or WhatsApp so we can assist promptly.

10. Failed Delivery Attempts

If a courier cannot reach you due to incorrect contact details or unavailability:

• The courier may attempt redelivery, or
• The parcel may be returned to the courier office

Additional delivery fees may apply for re-delivery.

Please ensure your phone number and delivery address are accurate when placing an order.

11. Order Collection

For customer pickup:

• We will notify you once the order is ready
• Please collect within 7 days

Orders uncollected after extended periods may be subject to storage limitations as outlined in our Terms & Conditions.

13. Contact Us

For delivery inquiries or tracking assistance, please contact:

Credible Point
Email: sales@crediblepoint.ke
Phone/WhatsApp: 0119383838